sign pro PDF - v4

sign pro PDF version 4 FAQs

--- Installation and startup issues ---

Installation failed

Run the installer on Win 10 where sign pro pdf has not been previously installed. The installation wizard fails with the log file showing:

Error 0x800700e8: Failed to wait for child to connect to pipe.
Error 0x800700e8: Failed to connect to elevated child process.
Error 0x800700e8: Failed to actually elevate.
Error 0x800700e8: Failed to elevate.

Solution

The error sometimes occurs due to anti-virus software. Please check if anti-virus is active before running installer. If so, disable before re-testing.

The error has been encountered when running Avast Antivirus. When the antivirus is disabled the installer works as expected.

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Why is the default Licensing Mode not restored after uninstall/reinstall?

The default Lite License is not restored after applying an Enterprise license, then uninstalling and reinstalling the application.

Solution

The license is stored with other settings in a configuration file user.config in the user's hidden AppData folder, for example:

C:\Users\John.Smith\AppData\Local\Wacom\Sign_Pro_PDF.exe_Url_igtiubau4uwtwrhohq5zt1pkyv0afibn\4.1.3.0

The application is designed to retain the user settings (including the license). This avoids settings being lost when a different user uninstalls then reinstalls the application

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