sign pro PDF version 4 FAQs
--- Installation and startup issues ---
Run the installer on Win 10 where sign pro pdf has not been previously installed. The installation wizard fails with the log file showing:
Error 0x800700e8: Failed to wait for child to connect to pipe. Error 0x800700e8: Failed to connect to elevated child process. Error 0x800700e8: Failed to actually elevate. Error 0x800700e8: Failed to elevate.
The error sometimes occurs due to anti-virus software. Please check if anti-virus is active before running installer. If so, disable before re-testing.
The error has been encountered when running Avast Antivirus. When the antivirus is disabled the installer works as expected.
Why is the default Licensing Mode not restored after uninstall/reinstall?
The default Lite License is not restored after applying an Enterprise license, then uninstalling and reinstalling the application.
The license is stored with other settings in a configuration file user.config in the user's hidden AppData folder, for example:
The application is designed to retain the user settings (including the license). This avoids settings being lost when a different user uninstalls then reinstalls the application