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General Installation

Wacom Device Specifications

Please note: This FAQ section is designed for system integrators or system administrators that are deploying Wacom tablets across their enterprise.

BUSINESS MODELS

ModelPressure levelsSampling rate (Hz)Max. resolutionScreen/paper size (mm)Video/data input/output
DTH-115210242001920 x 1080223.2 x 125.6HDMI
DTK-1660E81921871920 x 1080344.2 x 193.6HDMI
DTK-245120481871920 x 1080527 x 296DVI-I
DTH-245220481001920 x 1080520 x 296DVI-I
DTU-1141/1141B10242001920 x 1080223.2 x 125.6USB
DTU-10315122001280 x 800217 x 135.6USB
DTU-1031X/AX5122001024 x 600223 x 125USB
PHU-111 (Clipboard)1024200A4210 x 297 (A4)USB 2/Bluetooth 4.2

CREATIVE MODELS

Model no.Model namePressure levelsSampling rate (Hz)Active area/paper size (mm)Resolution (lpi)Max. screen resolution
CDS610GBamboo Folio A51024200140 x 216
CDS810GBamboo Folio F41024200210 x 297
CDS610SBamboo Slate A51024200140 x 216
CDS810SBamboo Slate A41024200210 x 297
CTL-4100Intuos Small4096133152 x 952540
CTL-6100Intuos Medium4096133216 x 1352540
PTH-460Intuos Pro Small8192200160 x 1005080
PTH-660Intuos Pro Medium8192200224 x 1485080
PTH-860Intuos Pro Large8192200311 x 2165080
PTH-660PIntuos Pro Paper M8192200224 x 1485080
PTH-860PIntuos Pro Paper L8192200311 x 2165080
CTL-472One by Wacom2048133152 x 952540
DTK-1660Cintiq 168192180344 x 19450801920 x 1080
DTK-2260Cintiq 228192187476 x 26850801920 x 1080
DTK-2200Cintiq 22 HD2048133479 x 27150801920 x 1080
DTH-1320Cintiq Pro 138192180294 x 16650801920 x 1080
DTH-1620Cintiq Pro 168192180345 x 19450803840 x 2160
DTH/K-2420Cintiq Pro 248192180520 x 29450803840 x 2160
DTH-3220Cintiq Pro 328192180697 x 39250803840 x 2160
DTC-133Wacom One4096240294 x 16625401920 x 1080

Run the Preferences utility from the command line

Windows

The Wacom Preferences Utility (located in C:\Program Files\Tablet\Wacom\32) can be run from the command line as follows:

N.B. in recent driver versions, PrefUtil.exe is located in C:\Program Files\Tablet\Wacom\PrefUtil.exe

 

CommandIntroducedAction
/remove-allRemoves preferences for all users and restarts the individual driver processes: WacomHost.exe, Wacom_Tablet.exe, Wacom_TabletUser.exe, Wacom_TouchUser.exe (must be run as admin)
/removeRemove current user preferences and restarts the individual driver processes: WacomHost.exe, Wacom_Tablet.exe, Wacom_TabletUser.exe, Wacom_TouchUser.exe
/backup [backup file]Backs up preferences. Will attempt to create directory if invalid. File extension must be .wacomxs or .wacomprefs
/restore [backup file]Restores preferences of the specified file path and restarts the individual driver processes. File extension must be .wacomxs or .wacomprefs
/silentSuppresses dialogs and output. Flag is not currently implemented for /export and /import
/export [export file]Exports applications. If "export file" is not present it will use default. File extension must be .wacomxs
/import [import file]Imports applications. File extension must be .wacomxs
/restart6.3.28-3Restarts the driver without removing the user's preferences or restarting the Tablet service
/logs-on6.3.29-4Enables the Driver logging function of the preference file utility
/logs-off6.3.29-4Disables the Driver logging function of the preference file utility
/logs-dll-on6.3.30-b2Enables the Wintab logging and Driver logging functions of the preference file utility
/logs-dll-off6.3.30-b2Disables the Wintab logging and Driver logging functions of the preference file utility
/clear-logs6.3.29-4Performs the clear logs function of the preference utility
/package-logs6.3.29-4Performs the package logs function of the preference utility
/extract-waczip6.3.28-4Extracts the WacomLogs.waczip file located on the current user's desktop to C:\Wacom\Logs, if that directory exists
/extract-waczip <file-path>6.3.29-4Extracts the waczip file in the specified path to C:\Wacom\Logs, if that directory exists

N.B. The Preferences utility will automatically exit when it has finished and may also display a "not responding" message while it is processing - this is normal behaviour.

MAC OSX

The table below shows the arguments which can be passed in the command line to control the preference file utility using the following command format:

/Applications/Wacom\ Tablet.localized/Wacom\ Tablet\ Utility.app/Contents/MacOS/Wacom\ Tablet\ Utility --<argument>

 

CommandAction
--restartRestarts the drivers
--uninstallRemoves the drivers
--restoreRemoves current users Prefs and restarts the drivers. When run as super-user removes all users prefs.
--restore Restores Prefs from given path. In super-user mode it is a no-op
-h --helpThis message

Note that --remove & --restore may be combined; --remove will execute first. When file extension omitted search order is .wacompref then .wacomxs


Switch the tablet display on and off while Windows is running

In order to enable or disable the DTU display (switch it temporarily on or off) one possibility is to use DisplaySwitch.

Further details on its use can be found on winaero.com

For example it could be activated via a batch file containing the command "displayswitch /internal" or "displayswitch /extend" with a desktop shortcut linked to it.

It could then easily be run on demand from the user's login session.
Alternatively you may find that similar functionality is available in a third party tool such as:

  1. Actual Multiple Monitors
  2. Ultramon

Please note that we cannot provide support for third-party applications.


Diagnostic tools

DescriptionName and link
Signature capture diagnostic toolCapture Analyser
Wintab low-level support toolsWintab diagnostic
Report a driver problem directly to DisplayLinkDisplayLink support tool

DTU-1141 Operating Modes Manual

For a detailed description of the operating modes see: DTU 1141 Operating Modes


DTU User Manuals

DTU 1031 User Manual

For a detailed description of the operating modes see: DTU 1031 User Manual

DTU 1031X and 1141 User Manual

For a detailed description of the operating modes see: DTU 1031X / 1141 User Manual


Disable the on-screen keyboard which sometimes appears on the tablet when using Windows 7

The easiest method for this is to turn off "Use Windows Ink" in the Wacom Tablet Properties control panel, restart the PC and check that it has worked.

If Windows Ink is needed, go to Tablet-PC Settings -> Tablet PC Input options -> Initialize and change the configuration so that the input panel is not shown.


Signature capture window appears on the PC monitor instead of the tablet

Normally this problem can be fixed by creating a registry setting called "wtCintiq" of type REG_SZ.
This registry setting should be placed in the correct location depending on system configuration as shown below.
 

ArchitectureRegistry Setting Location
32-bit applications on 32-bit Windows[HKEY_LOCAL_MACHINE\SOFTWARE\Florentis\sd]
64-bit applications on 64-bit Windows[HKEY_LOCAL_MACHINE\SOFTWARE\Florentis\sd]
32-bit applications on 64-bit Windows[HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Florentis\sd]

 
The value of wtCintiq is determined by the display number which Windows has assigned to the DTU.

In order to establish this download and run Capture Analyser, run "Test Capture" and select the "wintab" option.

In the list of monitors look for a monitor ID beginning with "WAC" - in the example below this is "WAC1047" for which the display number is \\.\DISPLAY4.
 

  *** Starting Analysis ***
Service: wintab
  Attempting to load wintab capture service
  wtLibrary not set
  wintab="C:\Windows\SYSTEM32\WINTAB32.DLL"
  wintab id="Wintab Digitizer Services"; name="WACOM Tablet"; spec version=260; impl version=295
SUCCEEDED
  Found monitor "MONITOR\NEC67EB\{4d36e96e-e325-11ce-bfc1-08002be10318}\0002", Device name "\\.\DISPLAY1"
  Found monitor "MONITOR\NEC67EA\{4d36e96e-e325-11ce-bfc1-08002be10318}\0003", Device name "\\.\DISPLAY2"
  Found monitor "MONITOR\WAC1047\{4d36e96e-e325-11ce-bfc1-08002be10318}\0004", Device name "\\.\DISPLAY4"
  Cintiq mapped
  "wintab" capture returned 201

*** Analysis Complete ***

Here is a screenshot showing the wtCintiq registry setting for the above details.

Registry settings


Wintab diagnostic

Download

Use the test utility as instructed by technical support to report wintab driver information.

FileDescription
wtinfo-2.6.1.zipDiagnostic test displays wintab information
wtcapt.zipWintab data capture diagnostic program

Instructions

wtinfo

Unzip the file to access:

  • wtinfo.exe - 64-bit test
  • wtinfo_x86.exe - 32-bit test

Using the default settings, press the 'Do Test' button - this will report the wintab installation details.
Use Right-click...Select All..Copy to copy the information to an email for your support engineer.

wtcapt

Download and run wtcapt.exe in a Dos command prompt.
The test displays real-time pen data, eg:

C:\wintab>wtcapt.exe
command-line diagnostic tool for Wintab drivers
v1.2
Copyright ⌐ 2006-2010 Florentis Limited

GetVersionEx()       5.1.2600
GetNativeSytemInfo() single x86

GetModuleFilename() "C:\WINDOWS\system32\WINTAB32.DLL"
hModule = 0x10000000
WTInfoW           0x100161c0
g_pWTOpenW        0x10016c00
g_pWTClose        0x10015d40
g_pWTEnable       0x10015f20
g_pWTPacketsGet   0x10016d50
g_pSignPad_InfoW  00000000
g_pSignPad_SetLCD 00000000
WTInfo(0,0,0)     8790

WTI_INTERFACE
IFC_SPECVERSION 1.4
IFC_IMPLVERSION 1.39
IFC_NDEVICES    1
IFC_NCURSORS    6
IFC_NCONTEXTS   32

WTI_DEFSYSCTX
(success)
WTI_DEVICES+4294967295
DVC_PKTRATE     100
DVC_HARDWARE    12
DVC_PKTDATA     0x0001ff
DVC_CSRDATA     0x001e00
DVC_X           (got)
DVC_Y           (got)
DVC_Z           (got)
DVC_NPRESSURE   (got)
DVC_TPRESSURE   (got)
DVC_ORIENTATION (got)

using LOGCONTEXT:
lc.lcInOrg        0,    0,-1023
lc.lcInExt    65023,40639, 2046
lc.lcOutOrg       0,    0,-1023
lc.lcOutExt   65023,40639, 2046
lc.lcSysOrg       0,    0
lc.lcSysExt    1274,  731

CreateWindowEx() returned 0x17016e
WTOpenW()      returned 00000804
WTEnable(TRUE) returned 1
    hCtx,  status,      time, changed,    serial,csr,bttn,      X,      Y,      Z,npres,tpres,  azi,  alt,twist
prox: 0001:0001
00000804,00000000,  13776796,000013b4,         1,  1,   0,  33061,   9780,     23,    0,    0, 2250,  870,    0 [13776796]
00000804,00000000,  13776804,00000394,         2,  1,   0,  33047,   9787,    256,    0,    0, 2250,  870,    0 [    8]
00000804,00000000,  13776811,00001394,         3,  1,   0,  33027,   9801,    168,    0,    0, 2430,  880,    0 [    7]
00000804,00000000,  13776819,00000394,         4,  1,   0,  33007,   9816,     63,    0,    0, 2430,  880,    0 [    8]
00000804,00000000,  13776828,00000654,         5,  1,   1,  33007,   9816,    192,  882,    0, 2430,  880,    0 [    9]
00000804,00000000,  13776836,00000794,         6,  1,   1,  32948,   9856,      0,  919,    0, 2430,  880,    0 [    8]
00000804,00000000,  13776843,00001594,         7,  1,   1,  32932,   9864,      0,  931,    0, 2700,  880,    0 [    7]
00000804,00000000,  13776851,00001494,         8,  1,   1,  32939,   9864,      0,  925,    0, 2700,  870,    0 [    8]
00000804,00000000,  13776858,00000594,         9,  1,   1,  33034,   9808,      0,  921,    0, 2700,  870,    0 [    7]
00000804,00000000,  13776866,00001594,        10,  1,   1,  33185,   9687,      0,  905,    0, 2700,  860,    0 [    8]
00000804,00000000,  13776873,00001594,        11,  1,   1,  33255,   9533,      0,  889,    0, 2700,  850,    0 [    7]
00000804,00000000,  13776881,00000594,        12,  1,   1,  33293,   9470,      0,  864,    0, 2700,  850,    0 [    8]
00000804,00000000,  13776888,00001594,        13,  1,   1,  33315,   9434,      0,  852,    0, 2700,  840,    0 [    7]
00000804,00000000,  13776896,00000594,        14,  1,   1,  33327,   9418,      0,  822,    0, 2700,  840,    0 [    8]
00000804,00000000,  13776903,00001794,        15,  1,   1,  33332,   9417,      8,  794,    0, 2700,  830,    0 [    7]
00000804,00000000,  13776911,00001694,        16,  1,   1,  33334,   9417,      0,  771,    0, 2700,  820,    0 [    8]
00000804,00000000,  13776918,00001714,        17,  1,   1,  33334,   9437,      8,  726,    0, 2770,  820,    0 [    7]
00000804,00000000,  13776926,00001594,        18,  1,   1,  33299,   9550,      8,  658,    0, 2760,  810,    0 [    8]
00000804,00000000,  13776933,00000794,        19,  1,   1,  33236,   9781,     32,  505,    0, 2760,  810,    0 [    7]
00000804,00000000,  13776941,00001654,        20,  1,   0,  33236,   9781,     96,    0,    0, 2760,  800,    0 [    8]
00000804,00000000,  13776948,00001394,        21,  1,   0,  33121,  10525,     19,    0,    0, 2800,  790,    0 [    7]
00000804,00000000,  13776956,00000394,        22,  1,   0,  33117,  10954,    252,    0,    0, 2800,  790,    0 [    8]
00000804,00000000,  13776963,00000214,        23,  1,   0,  33117,  10954,    204,    0,    0, 2800,  790,    0 [    7]
prox: 0001:0000

How can I map my Intuos tablet to part of my PC monitor?

This feature is provided in the Wacom Tablet Properties control panel.
We offer both Screen Area and Tablet Area mapping, both of which include a click to define feature. This way you can quickly define an area of the screen and/or the tablet using the pen.

These settings can even be application specific so that you can have specific screen mapping in one app and then map to the entire desktop when in another app, or any combination of the above features.

settings .
properties


Unable to clone or duplicate desktop

This is a known issue on Windows 10 PCs which are running one of the third generation of Intel processors i.e. i3, i5 or i7 (code name Ivy Bridge) or the Atom processor (Bay Trail).
These processors have old graphics drivers which don't support the cloning feature.

One solution is to move to a PC which is not based on one of these processors.
An alternative is to use a third-party tool such as Actual Multiple Monitors to do the cloning for you.
Please see this DisplayLink Forum Article for more details.


Use with Citrix or Linux

Linux

The DTU 1031 and 1141 are supported on Linux provided the latest tablet and video drivers are installed.

The Wacom Linux driver is available at http://sourceforge.net/projects/linuxwacom/files/xf86-input-wacom/input-wacom/

The DisplayLink driver for Ubuntu Linux can be downloaded from http://www.displaylink.com/downloads/ubuntu.php

Useful support articles on the DisplayLink release can be found at http://support.displaylink.com/knowledgebase/topics/103927-troubleshooting-ubuntu

Please note that the DTU 1031X is not currently supported on Linux.  

Citrix

Please see the Citrix section in our Windows Server and Citrix FAQ for details of DTU/DTH/DTK support on Citrix.


Installation and Configuration on Citrix

Please see the following document for instructions on configuring the DTU 1141 on Citrix 7.6.3 and later.
For other display models the PID will need to be changed in the redirection rule and group policy.
The DisplayLink graphics driver is not required when using a Cintiq.

DTU 1141 Connection

The document below provides instructions on setting up touch on Wacom Displays when used with Citrix

Citrix Wacom Touch display setup


← STU SigCaptXDriver Installation & Troubleshooting →
  • Wacom Device Specifications
  • Run the Preferences utility from the command line
  • Switch the tablet display on and off while Windows is running
  • Diagnostic tools
  • DTU-1141 Operating Modes Manual
  • DTU User Manuals
  • Disable the on-screen keyboard which sometimes appears on the tablet when using Windows 7
  • Signature capture window appears on the PC monitor instead of the tablet
  • Wintab diagnostic
  • How can I map my Intuos tablet to part of my PC monitor?
  • Unable to clone or duplicate desktop
  • Use with Citrix or Linux
  • Installation and Configuration on Citrix
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